Shipping Policy

Last updated: November 2025

At GausMaker, we pride ourselves on efficient processing and reliable delivery. All our items are designed, manufactured, and dispatched from our workshop in Bournemouth, United Kingdom.

1. Processing Time

Because we manufacture in-house, processing times vary by product type:

  • In-Stock Items (e.g., Cheese Press Kits): Dispatched within 1-2 business days.
  • Custom 3D Prints & Prototyping: Lead times vary based on project complexity. Typically dispatched within 3-5 business days. We will confirm the estimated delivery date upon quote approval.

2. Domestic Shipping (United Kingdom)

We use Royal Mail for all our UK deliveries to ensure reliability.

  • Standard Shipping (Royal Mail Tracked 48): 2-3 business days.
  • Express Shipping (Royal Mail Tracked 24): 1-2 business days.
  • Free Shipping: Available on domestic orders over £50.

3. International Shipping (Europe, USA & Rest of World)

We ship globally using Royal Mail International Tracked services.

  • Europe: Approx. 5-7 business days.
  • USA & Canada: Approx. 7-10 business days.
  • Rest of World: Approx. 10-14 business days.

Please note: Delivery times are estimates and can be affected by customs delays in the destination country.

⚠️ 4. Customs, Duties, and Import Taxes (International Orders)

Please read carefully:

GausMaker operates on a DDU (Delivered Duty Unpaid) basis for all international orders.

  • Buyers are responsible for any customs and import taxes that may apply.
  • We are not responsible for delays due to customs.
  • If a package is returned to us because the buyer refused to pay customs duties, we will refund the cost of the product minus the shipping costs and any return fees charged to us.

For USA Customers: Orders under $800 USD generally enter duty-free.

5. Lost or Damaged Packages

If your item arrives damaged or is lost in transit, please contact us immediately at ghub@gausmaker.com with your order number and photos of the damage (including packaging). We will work with the carrier to resolve the issue and arrange a replacement.